MPE/iX Support FAQ

Q: When did HP stop supporting the HP 3000 hardware and software?

A: The last day of HP support was December 31, 2010.

Q: How long will Allegro provide support for MPE/iX?

A: Allegro is currently committed to supporting the MPE/iX operating system through the end of 2016. As 2016 approaches, Allegro may decide to support MPE/iX even further depending on market conditions at that time.

Q: How is it possible for Allegro to support my HP 3000 now that HP is gone?

A: We are happy to announce that HP has licensed the Source Code to the MPE/iX Operating System to Allegro for the purpose of allowing us to provide support to their customers now that they have left that business. We have been able to use the Source Code for support purposes since January 1, 2011.

Q: What happens if I have a system crash?

A: Allegro would request that you follow the memory dump procedures. Once the memory dump data is loaded, Allegro will analyze the dump for probable causes which may include both software and hardware. If hardware, we will work with your hardware service provider to guide them in pinpointing the hardware root cause of the problem.

Q: What does “Application Assistance” mean in your table of provided services?

A: Because Allegro has worked with a multitude of vendor products on the HP 3000 MPE/iX platform, Allegro has some knowledge and skills on these applications, utilities and tools. We stand ready to utilize our skills and knowledge on a best effort basis to help with your issue in these third party application areas. Many times we are able to address the more common problems end users have with these applications. We are not trying to replace any of these vendors support deliverables, but rather enhance your experience with our MPE/iX support offering.

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