{"id":7,"date":"2010-02-02T11:51:00","date_gmt":"2010-02-02T19:51:00","guid":{"rendered":"http:\/\/www.allero.com\/?page_id=7"},"modified":"2018-09-25T08:44:22","modified_gmt":"2018-09-25T15:44:22","slug":"services","status":"publish","type":"page","link":"https:\/\/allegrosupport.com\/?page_id=7","title":{"rendered":"Support Services"},"content":{"rendered":"<p>Allegro&#8217;s Software Support Services provide better-than-OEM class services to customers using Hewlett-Packard&#8217;s HP-UX and MPE\/iX operating systems, as well as Linux. We offer these services to partner companies who typically resell them to their customers as part of a combined hardware and software support offering.<a href=\"wp-content\/uploads\/2010\/03\/iStock_000007195515Medium.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-174\" title=\"iStock_000007195515Medium\" src=\"wp-content\/uploads\/2010\/03\/iStock_000007195515Medium.jpeg\" alt=\"\" width=\"481\" height=\"480\" \/><\/a><\/p>\n<p>There was a time when customers who purchased systems from an OEM, like HP, would be expected to also buy hardware and software maintenance and assistance services from that same OEM indefinitely.<\/p>\n<p>Today there are many reasons why that no longer makes sense, especially for customers who:<\/p>\n<ul>\n<li>Are unhappy with the quality of the service they receive as OEMs increasingly rely on outsourcing and off-shoring of support personnel.<\/li>\n<li>Need to maintain older hardware and software versions after the OEM has declared them obsolete.<\/li>\n<li>Are tired of paying the high prices that the OEMs demand.<\/li>\n<\/ul>\n<p>These customers turn to the many excellent service companies for their hardware maintenance needs, and Allegro offers those service organizations and their customers a solution to the problem of system software support and assistance. We partner with service companies to create an integrated seamless solution for today&#8217;s business-critical computing hardware and software support.<\/p>\n<p>Our partners and their end-user customers see many benefits from this arrangement.<\/p>\n<p>Partner benefits:<\/p>\n<ul>\n<li>A new recurring income source.<\/li>\n<li>A partner to help with software related problems, hardware vs. software determination, etc.<\/li>\n<li>Reduced need for high-level software skills when hiring service personnel.<\/li>\n<li>Reduced workload for hardware support techs who don&#8217;t have to handle software issues.<\/li>\n<li>Reduced dependence on the OEM or other ad-hoc sources of assistance.<\/li>\n<li>Software support via a partner rather than a competitor.<\/li>\n<li>Software &#8220;eyes&#8221; to help in the resolution of tough hardware problems.<\/li>\n<\/ul>\n<p>Partner&#8217;s Customer&#8217;s benefits:<\/p>\n<ul>\n<li>High-quality assistance for operating system and related software issues, both day to day operational questions as well as help with the most urgent and obscure problems they run into.<\/li>\n<li>Fast access to experienced, native English speaking experts who understand their business-critical issues. Our support specialists have an average of more than 10 years experience supporting large enterprise computing environments.<\/li>\n<li>24&#215;7 staffed coverage for fast response to critical issues and outages.<\/li>\n<li>Assistance with cross-vendor problems, eliminating &#8220;finger pointing&#8221; issues.<\/li>\n<li>Complete integration with their hardware support solution.<\/li>\n<\/ul>\n<p>The result is a unique win-win-win situation for everyone involved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Allegro&#8217;s Software Support Services provide better-than-OEM class services to customers using Hewlett-Packard&#8217;s HP-UX and MPE\/iX operating systems, as well as Linux. We offer these services to partner companies who typically resell them to their customers as part of a combined hardware and software support offering. There was a time when customers who purchased systems from&hellip; <a href=\"https:\/\/allegrosupport.com\/?page_id=7\">Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-right.php","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7"}],"version-history":[{"count":9,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":2244,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/7\/revisions\/2244"}],"wp:attachment":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}