{"id":1439,"date":"2011-12-22T09:29:26","date_gmt":"2011-12-22T16:29:26","guid":{"rendered":"http:\/\/www.allegro.com\/?page_id=1439"},"modified":"2013-05-23T19:59:36","modified_gmt":"2013-05-24T02:59:36","slug":"eloquence-support","status":"publish","type":"page","link":"https:\/\/allegrosupport.com\/?page_id=1439","title":{"rendered":"Eloquence Support"},"content":{"rendered":"\n\n<!-- Fast Secure Contact Form plugin 4.0.52 - begin - FastSecureContactForm.com -->\r\n<div style=\"clear:both;\"><\/div>\n<p>Please complete the fields below to help Eloquence Support resolve your issue.<\/p>\r\n<div id=\"FSContact1\" style=\"width:500px;\">\r\n<form enctype=\"multipart\/form-data\" action=\"https:\/\/allegrosupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F1439#FSContact1\" id=\"fscf_form1\" method=\"post\">\r\n\n<div id=\"fscf_required1\">\n  <span style=\"text-align:left;\">*<\/span> <span style=\"text-align:left;\">indicates required field<\/span>\n<\/div>\n\n\n<div id=\"fscf_div_clear1_0\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_0\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\r\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_name1\">Name:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\r\n    <div style=\"text-align:left;\">\r\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_name1\" name=\"full_name\" value=\"\"  readonly=\"readonly\" \/>\r\n    <\/div>\r\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_1\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_1\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_email1\">Email:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_email1\" name=\"email\" value=\"\"  readonly=\"readonly\" \/>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_2\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_2\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_field1_2\">Subject:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_field1_2\" name=\"subject\" value=\"\"  \/>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_3\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_3\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div style=\"text-align:left; padding-top:5px;\">\n      <label style=\"text-align:left;\" for=\"fscf_field1_3\">Message:<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <textarea style=\"text-align:left; margin:0; width:99%; max-width:250px; height:120px;\" id=\"fscf_field1_3\" name=\"message\" cols=\"30\" rows=\"10\" ><\/textarea>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_4\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_4\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_4\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_4\">OS:<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"radio\" style=\"width:13px;\" id=\"fscf_field1_4_1\" name=\"os\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_4_1\">HP-UX<\/label><\/span><br \/>\n      <span><input type=\"radio\" style=\"width:13px;\" id=\"fscf_field1_4_2\" name=\"os\" value=\"2\" \/> <label style=\"display:inline;\" for=\"fscf_field1_4_2\">Linux<\/label><\/span><br \/>\n      <span><input type=\"radio\" style=\"width:13px;\" id=\"fscf_field1_4_3\" name=\"os\" value=\"3\" \/> <label style=\"display:inline;\" for=\"fscf_field1_4_3\">Windows<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_5\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_5\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_5\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_5\">OS Version<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_field1_5\" name=\"os-version\" value=\"\"  maxlength=\"15\" \/>\n    <\/div>\n\n    <div style=\"clear:both;\"><\/div>\n<p>For Unix systems, run<pre>uname -a<\/pre><\/p><p>On Windows, execute<pre>winver<\/pre><\/p>\n\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_6\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_6\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_6\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_6\">Eloquence Version<span style=\"text-align:left;\">*<\/span><\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_field1_6\" name=\"eloquence-version\" value=\"\"  maxlength=\"15\" \/>\n    <\/div>\n\n    <div style=\"clear:both;\"><\/div>\n<p>For UNIX systems, execute the following command:<PRE>eloqdb -version<\/PRE><\/p><p>On Windows, please execute: <pre>eloqdb32 -version<\/pre><\/p>\n\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_7\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_7\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_7\" style=\"text-align:left; padding-top:5px;\">\n    <\/div>\n    <div style=\"text-align:left;\">\n      <span><input type=\"checkbox\" style=\"width:13px;\" id=\"fscf_field1_7\" name=\"check-to-indicate-that-this-is-for-a-pro\" value=\"1\" \/> <label style=\"display:inline;\" for=\"fscf_field1_7\">Check to indicate that this is for a Production instance<\/label><\/span>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_8\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_8\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_8\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_8\">Impact to Customer?<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"text\" id=\"fscf_field1_8\" name=\"impact-to-customer\" value=\"\"  maxlength=\"200\" \/>\n    <\/div>\n  <\/div>\n<\/div>\n\n<div id=\"fscf_div_clear1_9\" style=\"clear:both;\">\n  <div id=\"fscf_div_field1_9\" style=\"clear:left; float:left; width:99%; max-width:550px; margin-right:10px;\">\n    <div  id=\"fscf_label1_9\" style=\"text-align:left; padding-top:5px;\">\r\n      <label style=\"text-align:left;\" for=\"fscf_field1_9\">Current Eloquence logfile<\/label>\n    <\/div>\n    <div style=\"text-align:left;\">\n      <input style=\"text-align:left; margin:0;\" type=\"file\" id=\"fscf_field1_9\" name=\"current-eloquence-logfile\"  size=\"20\" \/><br \/>\n      <span id=\"fscf_hint_file_types1_9\" style=\"font-size:x-small; font-weight:normal;\">Acceptable file types: doc,pdf,txt,gif,jpg,jpeg,png.<br \/>Maximum file size: 5mb.<\/span>\n    <\/div>\n\n    <div style=\"clear:both;\"><\/div>\n<p>You may need to trim the log file to the last 1000 lines or so.  To only send the last portion of the file the following command can be used:<\/p><pre>tail -n -1000 \/var\/adm\/syslog\/eloq6.log > \/tmp\/eloq.log<\/pre>\n\n  <\/div>\n<\/div>\r\n<div style=\"clear:both;\"><\/div>\n\n<div style=\"text-align:left; padding-top:5px;\">\n<\/div>\n<div id=\"fscf_captcha_image_div1\" style=\"width:250px; height:65px; padding-top:2px;\">\n      <img loading=\"lazy\" decoding=\"async\" id=\"fscf_captcha_image1\" style=\"border-style:none; margin:0; padding:0px; padding-right:5px; float:left;\" src=\"https:\/\/allegrosupport.com\/wp-content\/plugins\/si-contact-form\/captcha\/securimage_show.php?prefix=fhKCh67UlQx0rvi2\" width=\"175\" height=\"60\" alt=\"CAPTCHA\" title=\"CAPTCHA\" \/>\n      <input id=\"fscf_captcha_prefix1\" type=\"hidden\" name=\"fscf_captcha_prefix1\" value=\"fhKCh67UlQx0rvi2\" \/>\n     <div id=\"fscf_captcha_refresh1\">\n        <a href=\"#\" rel=\"nofollow\" title=\"Refresh\" onclick=\"fscf_captcha_refresh('1','\/wp-content\/plugins\/si-contact-form\/captcha','https:\/\/allegrosupport.com\/wp-content\/plugins\/si-contact-form\/captcha\/securimage_show.php?prefix='); return false;\">\n        <img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/allegrosupport.com\/wp-content\/plugins\/si-contact-form\/captcha\/images\/refresh.png?resize=22%2C20&#038;ssl=1\" width=\"22\" height=\"20\" alt=\"Refresh\" style=\"border-style:none; margin:0; padding:0px; vertical-align:bottom;\" onclick=\"this.blur();\" \/><\/a>\r\n     <\/div>\r\n<\/div>\r\n\r\n<div id=\"fscf_captcha_field1\" style=\"text-align:left; padding-top:5px;\">\r\n     <label style=\"text-align:left;\" for=\"fscf_captcha_code1\">CAPTCHA Code:<span style=\"text-align:left;\">*<\/span><\/label>\r\n<\/div>\r\n<div style=\"text-align:left;\">\n     <input style=\"text-align:left; margin:0; width:50px;\" type=\"text\" value=\"\" autocomplete=\"off\" id=\"fscf_captcha_code1\" name=\"captcha_code\"  \/>\n<\/div>\n\n<div id=\"fscf_submit_div1\" style=\"text-align:left; padding-top:2px;\">\r\n\t\t<input type=\"submit\" id=\"fscf_submit1\" style=\"cursor:pointer; margin:0;\" value=\"Submit\"  onclick=\"this.disabled=true; this.value='Submitting...'; this.form.submit();\" \/> \n<\/div>\n\n<input type=\"hidden\" name=\"fscf_submitted\" value=\"0\" \/>\n<input type=\"hidden\" name=\"fs_postonce_1\" value=\"6b0dfe1572a02b7fa8c04106e0995823,1776337665\" \/>\n<input type=\"hidden\" name=\"si_contact_action\" value=\"send\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"1\" \/>\n<input type=\"hidden\" name=\"mailto_id\" value=\"1\" \/>\n\n<\/form>\n<\/div>\r\n<div style=\"clear:both;\"><\/div>\n\n<!-- Fast Secure Contact Form plugin 4.0.52 - end - FastSecureContactForm.com -->\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":7,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-right.php","meta":{"footnotes":""},"class_list":["post-1439","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/1439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1439"}],"version-history":[{"count":4,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/1439\/revisions"}],"predecessor-version":[{"id":1441,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/1439\/revisions\/1441"}],"up":[{"embeddable":true,"href":"https:\/\/allegrosupport.com\/index.php?rest_route=\/wp\/v2\/pages\/7"}],"wp:attachment":[{"href":"https:\/\/allegrosupport.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}